Check-In/Check-Out Times: Check-in is after 4:00 P.M. Eastern Time, depending on availability. Due to our high standards for cleanliness, there is a possibility that your vacation rental may not be ready at 4:00 P.M. (ET), especially during peak season. Your patience is appreciated. Check out is 10:00 A.M. Eastern Time. Please leave on time so that the unit may be prepared for our next guests.
Late Arrival: Guests arriving after 5:00 P.M. (ET) or on a major holiday should contact the office prior to arrival regarding check-in procedures.
Advance Reservation/Rental Rates: Reservations are accepted up to one year in advance. Reservation dates will be confirmed; however, we cannot guarantee rates or unit assignment. Rates are subject to change without notice. There are circumstances that occur that make the unit assignment guarantee impossible. However, if that happens we will offer you comparable accommodations or a full refund.
Age Requirements: No rental will be made to vacationing students or singles under the age of twenty five (25) unless accompanied by a parent or guardian at all times. Any reservation made under false pretenses will be subject to forfeiture of advance payment, deposit and/or rental money. Violators will be evicted.
Minimum Stay Requirements: All seasonal rentals require a minimum advance reservation of seven days. Weekly reservations run Friday-to-Friday, Saturday-to-Saturday, or Sunday-to-Sunday depending on the vacation rental unit. If you require a shorter stay, please contact our office for availability and rate.
Maximum Occupancy: The maximum number of guests per unit is based on the individual unit’s ability to comfortably and safely accommodate our guests. If maximum occupancy is exceeded, you will be asked to vacate the property and forfeit all rental payments.
Rental Payment: 50% of the Total Rental Charge is due at the time a reservation is booked. This includes the Rental Rate, plus 12% tax (7% Florida Sales Tax and 5% Gulf County Tourist Development Tax) and any other fees, including a $50.00 non-refundable reservation fee and travel insurance if purchased. The advance payment will be applied toward the total amount due and is not a damage deposit. Full payment is due 30 days prior to your scheduled arrival date. We accept cash, personal check, MasterCard, Visa, Discover, and American Express. All payments are deposited in an interest bearing escrow account to the benefit of Cape San Blas Vacation Rentals, Inc.
Travel Protection Insurance: Cape San Blas Vacation Rentals has partnered with Red Sky Travel Insurance to provide Sun Trip Preserver® coverage for our guests. Sun Trip Preserver provides cancellation and interruption services as well as emergency assistance and travel services. Protect yourself in the event of hurricane evacuations and family emergencies such as illness or death in the family. The travel insurance is optional, and the cost is 6.95% of your total reservation stay.
IF YOU CHOOSE NOT TO PURCHASE RED SKY TRAVEL INSURANCE, YOUR PAYMENTS WILL NOT BE REFUNDED IN THE EVENT THAT YOU CANNOT COMPLETE YOUR VACATION PLANS.
To learn more about Sun Trip Preserver or to file a claim, please visit http://trippreserver.com/sun-trip.html
Reservations Canceled/Reservations Changed: A minimum fee of $150.00 or 10% (whichever is greater) will be charged on the reservation total of a canceled reservation only if the property re-rents for the same time period and at the same rate. Changes in a reservation, whether to the same property under different dates or changing properties altogether will be treated as a canceled reservation. In the event the property does not re-rent for the same time period and at the same rate, all monies paid to Cape San Blas Vacation Rentals, Inc. will be forfeited.
Damage Deposit: A damage deposit is required on all of our rental units. If you are unable to provide a valid credit card at check-in, you will be required to pay a damage deposit of $200.00 to $500.00 at the time full payment is made, which is thirty (30) days prior to scheduled arrival. This payment will be refunded within twenty-one (21) days of departure, providing there is no damage or theft to the unit and all policies and procedures were followed.
Units for Sale: In the event that the property which you are renting is on the market for sale, we may find it necessary to show the property during your stay. We will make every effort to schedule the showing at a convenient time that does not disrupt your vacation.
Monthly Rental (28 Days): Reservations for three (3) months or longer will be given priority during the winter season. Cancellation/Changes must be made one hundred twenty (120) days prior to your scheduled arrival.
Pets: Pets are not permitted in any of the vacation rental units or on the premises. No exceptions will be made. Guests found with a pet will be asked to leave immediately with no refund of rent or security deposit. Additional charges may apply for house cleaning, carpet cleaning and other damages.
Sight Unseen: We try to under-sell and over-deliver our properties; however, your ideas and ours may not agree on a given property. We will not give refunds or adjustments because a property does not meet your expectations. We manage clean properties that are furnished to the owner’s taste, and no two properties are alike. Rates, bed sizes, descriptions, inventories, and furnishings are subject to change without notice. In the event of a breakdown, we strive to make repairs as soon as possible. Neither the rental agent nor the owner will be obligated to provide replacements or give refunds for failure or absence of any item.
Utilities: No compensation will be given for temporary outage of water, electricity, gas, cable, telephone or internet services. Outages will be reported immediately and efforts will be made to have services restored as soon as possible. The operation and maintenance of these utilities is out of the control of Cape San Blas Vacation Rentals, Inc. Elevators cannot be guaranteed, and therefore may not be available.
Community Rules and Guidelines: Additional guidelines, rules, and regulations may apply for rental units within structured communities. Due to occasional circumstances beyond our control, availability of swimming pools, hot tubs, and tennis courts are not guaranteed with any reservation.
Non-Smoking Units: Smoking is strictly prohibited inside “non-smoking” rental units. Your damage deposit will be forfeited and you will incur additional charges for carpet cleaning and deodorizing if any evidence of smoking is found in your non-smoking unit.
Charcoal Grills: Charcoal grilling is prohibited on all decks, porches, and balconies. Note: Community Rules of many developments prohibit the use of charcoal grills entirely.
Parking: Please park in designated areas only. Most properties only allow parking for two (2) standard size vehicles. A vehicle towing a trailer will be counted as the maximum allowed. Recreational vehicles (RVs) are not allowed at any rental property except RV sites.
Locked Closets: Most property owners have a locked closet in their unit for personal possessions. These closets are private and are not to be opened by tenants or guests under any circumstances. Some garages are locked and are not for tenant or guest use.
Linens: An initial linen supply (one set of towels including one bath towel, one hand towel, and one wash cloth per number of persons the property sleeps and one set of sheets per bed) will be provided. All beds will be made with the exception of the sleeper sofas, futons, and trundles. Kitchen lines include one dish towel and one dish cloth/sponge. Any lost or damaged linens are the responsibility of the guest and are subject to a replacement cost of three (3) times the supplier's fee for the item.
Items You Need to Bring: Toilet tissue, bath soap, paper towels, detergent, dishwasher soap, garbage bags, foil, sharp knives, any special cooking utensils, coffee filters, beach towels, and beach chairs.
Agency Indemnity: Cape San Blas Vacation Rentals, Inc. will not be liable for any damages to rental property or furnishings, nor for injuries resulting from any accident that may occur in or on the premises during guest occupancy. Agent is not liable for acts of theft, vandalism or damages to any guests’ personal property, or for items left in rental units. Agent assumes no liability for errors or omissions.